The following terms govern the procedure for obtaining refunds in relation to products and services provided by the Medical Wellness Association (MWA). Capitalised terms shall have the meaning as defined in the Terms and Conditions available on our website (www.medicalwellnessassociation.com) or at such other URL as advised by Medical Wellness Association, Inc.
In accordance with the Terms and Conditions, the payment of products and services constitutes a firm and non-revocable agreement to purchase and pay for such products and services. Save as set out below, Products and Services cannot be cancelled by the Successful Applicant for any reason whatsoever (including where the Successful Applicant or the Service Holder or Guest (as applicable) is unable, or opts not, to proceed on with the service that has been mutually agreed to), and any refund request in such circumstances will be automatically rejected. Refunds in relation to Products and Services shall only be made in the circumstances, and in the manner, described below.
For the purposes of this refund policy, “Force Majeure” means any event affecting Medical Wellness Association™, the relevant Product or Service and/or the relevant Venue arising from or attributable to acts, events, omissions or accidents which are beyond the reasonable control of MWA Parties and/or MWA Partner Parties including, without limitation, any strike or labour disturbance, fire, abnormally inclement climate conditions, flood, lightning, storm, explosion, earthquake, subsidence, structural damage, epidemic, pandemic or other natural physical disaster, riot, disease, civil commotion or armed conflict, war or (actual, anticipated or threatened) terrorist action.
MWA Memberships
The Medical Wellness Association offers multiple forms of memberships to individuals and organizations, theses memberships are found on the website through the urls: https://medicalwellnessassociation.com/plans
For more information regarding our membership policy please visit: https://medicalwellnessassociation.com/legal/membership-policy or email [email protected]
Refund Exceptional Circumstances:
- Duplicate charges due to a system error.
- Membership purchased in error and reported within 30 days of purchase.
Once a membership is renewed, the fee is non-refundable, except where required by law as stipulated on the membership policy provided above.
Refunds will not be issued if the membership has been accessed or used after the renewal date, as services are considered consumed upon use.
Members are encouraged to contact us directly to resolve any payment issues before initiating a chargeback. Unauthorized chargebacks may result in suspension of the membership and additional fees to cover administrative costs and civil action.
MWA Services
The Medical Wellness Association offers multiple forms of services to individuals and organizations, theses memberships are found on the website through the urls: https://medicalwellnessassociation.com/services
Each service provided by the Medical Wellness Association is personalized and provided with a legal contract which stipulates the guidelines and measures for a refund.
MWA Shop
The Medical Wellness Association sells products and services through its online shop, for mechandise purchased through the MWA shop you are eligible for a 14 day refund:
Damaged or Defective Merchandise
If your return is the result of an error on our part please email us with images of the defect. If incorrect items or sizes were shipped or merchandise has a manufacturer defect or damage sustained during shipping we will provide a full refund including postage costs.
Purchases on third-party websites
MWA promotes products and services of its premier partners, should you require a refund please ensure you follow the refund policy procedure by the third-party you have purchased the product and service.
Instructions for Refunds
Please contact our team on through methods found on our contact page, via https://medicalwellnessassociation.com/contact or email [email protected]
Processing Times
Returns submitted by mail will be processed within two weeks of delivery to the warehouse.
Refunds are issued in the form of payment originally used when your order was placed. Once issued, the refund will typically appear on your billing statement within 7-14 business days.
Consumer Protection
This refund policy complies with applicable consumer protection laws, including the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA). It does not affect your statutory rights, such as those related to misrepresentation, defective services, or unfair billing practices.
